Don Will is a Managing Partner with Utility Response Training Associates. Don retired from the United States Forest Service as Deputy Chief, on the Tahoe National Forest in January 2009. Don has 40 years of combined experience in All-Hazard Emergency Incident Management response and training.

Don is a qualified Type 1 Operations Section Chief and Type 1 Safety Officer. From 1997 to 2016, Don served on four Incident Management Teams with deployment experience on complex incidents involving wildland fires and hurricane response and recovery throughout the United
States. In 2010, Don was assigned to the Deepwater Horizon oil spill in the Gulf Coast as an Incident Command System (ICS) advisor and trainer working with the US Coast Guard and BP Oil. The same year Don began his current work with gas and electric utility companies.

Don is currently involved in National Incident Management System (NIMS) ICS and All-Hazard Position Specific training to federal, state and local government agencies as well as oil-gas and electric utility companies.

Don’s training experience includes delivering classes and providing exercise evaluation in Guam, Saipan, Scotland, Norway, Canada and all across the US.

Don is a qualified instructor for the FEMA/DHS Emergency Management Institute (EMI),Center for Domestic Preparedness (CDP), National Wildfire Coordinating Group (NWCG), California State Fire Training (SFT), California Specialized Training Institute (CSTI) and the U.S. Coast Guard.

Don has an Associate of Science degree in Park Management, successfully completed a two-year
graduate level course of study in Technical Fire Management through Washington Institute -
Colorado State University and successfully completed Advanced Incident Management at the
National Advanced Fire and Resource Institute in Tucson, Arizona.

Bridging ICS and Utilities

Mike Dietrich is a Managing  Partner with Utility Response Training Associates. Mike, was the Forest Fire Management Officer (FMO) on the San Bernardino National Forest from 1998 to 2009.  Prior to 1998, Mike was the FMO for 10 years for BLM on the Salem District and Siuslaw National Forest in Oregon.  From 1979to 1988, he was a Forester and Fuels Management Specialist with the BLM in Eugene, OR.  He began his public service career as a Park Superintendent for the North Dakota Park Service in 1976. 

 Mike was the ICS Project Manager for Southern California Edison from 2010 to 2012.  He is currently a Managing Partner for Utility Response Training Associates.  He is FEMA certified as an IC and PSC instructor and up through the ICS 400 series.

 Mike is currently a National (Type 1) Incident Commander.  He has served on numerous complex fires and national disasters such as Hurricanes Katrina / Rita, and Columbia Shuttle Recovery as well as the recent hurricane recovery in Puerto Rico.  He also supports the National Response Framework in support to FEMA.

He has a Bachelor of Science Degree from the University of Montana (1976) and an A.A.S Degree from Paul Smith’s College in NY (1974).

 Mike has been recognized as an international expert in Class A Foam development and technology and has been involved with it since 1981.  He has been involved with Regional Fire Equipment Committees in Oregon, Washington and California.  He is a member of Society of American Foresters and was the Chair of the Fire Working Group for 2 years.  Mike has been a volunteer firefighter with Lane Rural Fire Protection District (Eugene, OR).  He has participated in Federal Fire Policy and Program Reviews in 1995 and 2001.  He has also helped establish the U.S. Forest Service Honor Guard. In 2004, he received the Secretary of Agriculture’s Award for Heroism and Emergency Response for pre-planning efforts prior to the 2003 Southern California Fire Siege and establishment of the Mountain Area Safety Task Force (MAST) concept which has been viewed as a model in partnerships.

R. Ranger Dorn

Rich Hawkins

Don Will

Mike Dietrich.

URTA Partners

Rich Hawkins is a Managing Partner with Utility Response Training Associates. Rich retired from the U.S. Forest Service as the Fire Chief on the Cleveland National Forest in 2008.  During his tenure, starting in 1970, he worked on five different national forests and travelled extensively as a staff member on numerous incident management teams.  Although completely retired from the Fire Service, he remains qualified through the State of California, as a Qualified Type 1 Incident Commander, Liaison Officer, Planning Section Chief, and Operations Section Chief. 

During his federal career, he instructed numerous Planning Section Chief and Unit Leader classes from 1985 to 2002.    He served as the Planning Cadre Leader for the national forests located in southern California for over 10 years.  After his federal career, he continued training within the Incident Command System (ICS) while employed with the La Verne Fire Department as an Emergency Operations Chief (2008-2012). 

Starting in 2012 Rich entered into contracts with several southern California utility companies to help develop and deliver ICS training to the private sector.  Still employed by the Southern California Edison Company, Rich currently instructs the Incident Commander, Operations Chief, Planning Section Chief and Liaison Officer courses for the company and serves in an advisory capacity to the SCE Incident Management Teams.

Rich is a 1975 graduate of California State Polytechnic University, San Luis Obispo, with a Bachelor of Science in Forestry.  In addition he holds a lifetime teaching credential for the California Community College System.

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Steve Heil


P.O. Box 101 Oak View CA 93022 US

Steve Heil is a Managing Partner with Utility Response Training Associates.   Steve has over 45 years working in All-Hazards Incident and Event Management.  Experience includes 45 years with CAL FIRE retiring as a Deputy Fire Chief - Executive Officer for CAL FIRE / San Diego County Fire Authority and Deputy Fire Chief – Operations for CAL FIRE / San Luis Obispo County Fire Department. Was the CAL FIRE Ventura / Santa Barbara Division Chief from 1988 to 2000. Still working with CAL FIRE as a Retired Annuitant teaching and mentoring fire chiefs and emergency managers. Is also trained and certified as a California Peace Officer - retired.  

Steve is an ICS/FEMA Master Instructor / Subject Matter Expert with numerous assignments throughout the world, teaching internationally for USAID / Office of Foreign Disaster Assistance, mentoring Incident Managers in Asia including 20 international assignments to India, China, Indonesia, Bhutan, Philippines, Myanmar, and Thailand. Overseas assignments include Cyclones / Floods in Myanmar, APEC Summit in Manilla, Philippines (Presidents from 21 countries attending), International Earthquake - Tsunami Exercise in Sumatra, Indonesia, and teaching ICS internationally to achieve consistency in world-wide disaster management.

California experience includes Incident Commander managing several CAL FIRE Incident Management Teams and a CAL FIRE Area Commander. Numerous assignments include CAL FIRE Unified Area Commander on the 2003 San Bernardino Fire Siege, 2006 Day Fire, 2012 Kern Complex, plus Incident Commander on the 2005 Topanga Fire in Los Angeles County, and dozens of other major fires and all hazard incidents. Qualified in numerous ICS Command and General Staff positions. Worked on and conducted training exercises for fires, floods, mudslides, earthquakes, riots, cyclones, electrical and gas utility, oil spills (Deepwater Horizon 2010), pandemics (H1N1), international meetings, hazardous materials and other all-hazard incidents.

Since 2010, has worked as a contractor for Southern California Edison in development of ICS training courses for their executives, managers and various business units, resulting in the company now having 24 Incident Management Teams. A Founding and Managing Partner with Utility Response Training Associates providing incident management and ICS training/ exercises to both private and public agencies/companies.

R. Ranger Dorn is a Managing Partner with Utility Response Training Associates and has been a member of the fire service for 43 years. In 2012 he transitioned he transitioned from being a full time Battalion Chief for the Ventura County Fire Department, to become a part time Battalion Chief for a smaller department, continuing to be involved in both Incident Management Team response and training for both fire departments.

Ranger has responded to All Hazards incidents nationwide as part of both Regional and National Incident Management Teams, including major hurricanes and wildfires. He has attained qualifications as a Type 1 Incident Commander and Type 1 Operations Section Chief.  Ranger’s All Hazards experience also includes training and responses to: Hazardous materials, Radiological Materials, Aircraft Rescue Fire Fighting (ARFF), Urban Search and Rescue (USAR), Shipboard Firefighting and Water Rescue.

Ranger has been a qualified training and exercise provider since the 1990s. He has created and delivered oil spill – OPA 90, response exercises and training to responders from California to the Arctic Circle. He has provided training and exercises to USCG incident commanders and Incident Management Teams as well as Position Specific training to other agencies nationally. He participated in development and delivery of several DHS/FEMA courses including: WMD First Responder, Planning Specialist and Operational Value of Threat, Risk and Vulnerability Assessments-OPVAL. He is a Train the Trainer instructor for a number of national ICS courses. Ranger has been a Subject Matter Expert for ICS for the National Sheriffs Association, FEMA and Southern California Edison as well as the National Domestic Preparedness Coalition and has developed specialized courses for these entities.    

 Ranger is qualified as a Master Exercise Practitioner (MEP) and has participated in the development, delivery, evaluation and after-action reporting for exercises from local level to National Level Exercises (NLE) for local and state governments as well as private utilities.  

Ranger has a Bachelor of Science Degree in Fire Protection Management from the Engineering Department at Cal State Los Angeles, as well as a Master’s Degree in Public Administration (MPA) from Cal State Northridge. He holds a Chief Officer certification from the California State Fire Marshalls Office. 

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